Experience Design for Customer Service

Posted by: Jeremy Jones

May 7, 2019

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Episode 143: Interview with Mark Stanley

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About Mark Stanley:

Mark Stanley is a Customer Experience Designer, which he performs as a Director of Strategic Business Consulting for Genesys (www.genesys.com). He has worked in and for a variety of customer service related companies.

3 big ideas discussed in this episode:

  • Most companies are lousy at identifying the ‘job to be done.’
  • Most companies have inefficiencies in service delivery that annoy customers and drive up operating costs.
  • Most companies miss opportunities to deliver a memorable experience when they interact with their customers, which encourages people to shop elsewhere.

To Connect with BIG Thinkers and Hear More BIG Ideas: http://TheBookDistrict.com

LINKS:

  • Order Mark Stanley’s new book (order now)

Enjoy the episode

NOTICE: “AskJeremyJones.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to AskJeremyJones.com, Amazon.com, or TheBookDistrict.com.”

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ABOUT JEREMY C. JONES:

Jeremy C. Jones, a proud military veteran, is also a family man and entrepreneur who lives in Paradise Valley, Arizona. His accomplishments include being a four-time #1 Best-Selling Author on Amazon, hosting the popular podcast “Ideas That Make an Impact,” establishing The Book District, and founding and serving as CEO at Jones Media Publishing.

Jones Media Publishing empowers authors to write, publish and promote their books, using a unique process he developed, YourBookBlueprint.com.

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Jeremy C. Jones, a proud military veteran, is also a family man and entrepreneur who lives in Paradise Valley, Arizona. His accomplishments include being a four-time #1 Best-Selling Author on Amazon, hosting the popular podcast “Ideas That Make an Impact,” establishing The Book District, and founding and serving as CEO at Jones Media Publishing.

 

 

DISCLAIMER: “AskJeremyJones.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com, AskJeremyJones.com, AuthorityCoach.com, or JonesMediaPublishing.com.”

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